Last updated: 5 July 2026

F-WiFi ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you use our WiFi hotspot services and website, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

F-WiFi is the data controller responsible for your personal data. You can contact us at:

  • 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
  • Email: info@f-wifi.com

2. Information we collect

Depending on how you interact with us, we may collect:

  • Connection data — device MAC address, IP address, browser type, and the date, time, and duration of your WiFi sessions.
  • Account and contact data — name, email address, and any details you provide when registering for a hotspot or contacting us.
  • Usage data — pages visited, approximate location of the access point used, and volume of data transferred.
  • Technical data — cookies and similar identifiers as described in our Cookie Policy.

3. How we use your information

We process your personal data to:

  • Provide, maintain, and secure our WiFi services and authenticate your access;
  • Diagnose technical problems and optimise network performance and coverage;
  • Respond to your enquiries and provide customer support;
  • Send you service updates and, where you have consented, marketing communications;
  • Comply with our legal obligations and prevent fraud or misuse of the network.

4. Legal bases for processing

We rely on the following lawful bases: performance of a contract (to deliver the service you request), our legitimate interests (to keep the network secure and improve it), your consent (for optional marketing and non-essential cookies), and compliance with legal obligations.

5. Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us operate our network and website, with venue partners hosting our hotspots (in aggregated or anonymised form where possible), and with authorities where required by law.

6. Data retention

We keep personal data only for as long as necessary for the purposes described above and to meet our legal obligations. Connection logs are typically retained for a limited period and then deleted or anonymised.

7. Your rights

Under UK data protection law you have the right to access, correct, or erase your personal data, to restrict or object to its processing, and to data portability. You may also withdraw consent at any time and lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, contact us at info@f-wifi.com.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. No transmission over the internet is completely secure, but we work to safeguard your information at every stage.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please email info@f-wifi.com.